My HP 6978 printer loses Wi-Fi connection every day and I have to reset, why?

[Justtryintoprin]

I have a HP 6978 Officejet Pro printer and every day I have to reset the Wi-Fi. If I go to print something off of my cell phone it says there is no printer found but the printer itself says it's connected. The only way I can fix this is to unplug the back of my router for 5 seconds plug it back in and then in about 2 minutes it connects just fine with no problems but to do that everyday it's just a pain in the you know what. If I use it multiple times in one day it's fine it's always available but if I try to use it the following day it's never available until I reset my router. Does anyone have an answer for this? My printer is only 3 months old,

thank you!

[Nal_NR]

Hi @Justtryintoprin,

Welcome to the HP Support Community. 

I understand that you are facing issues with connectivity. I'd like to help!

To provide you with an accurate solution, I'll need a few more details:

What is the Operating System installed? Windows,iPhone, Android, or Mac OS

Have you tried to assign a manual IP address?

In the meantime, let's try these steps here:

Hard reset on the printer, router, computer, and other devices on the same network.

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

Let’s try assigning a static IP to try and fix this issue. Follow the steps below:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Once done, reinstall the printer drivers. Follow the steps below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now click on this link: https://support.hp.com/us-en/drivers  download and install the full feature software for this printer.
• In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

Hope this helps! Keep me posted for further assistance.
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