My HP 9018 has stopped connecting to the wifi

[LisaD716]

My HP 9018 has stopped connecting to the wifi. When I try to reconnect, I continue to get a message that an Ethernet cable has not been detected and cannot get past this. I have tried turning it off and resetting the router as well. Nothing works. Help!

[Rainbow23]

Hi @LisaD716,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LisaD716]

That did not fix the problem. When I click on "Network Setup" I get an error that says "An Ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly."  This printer has never been connected to an Ethernet cable. It has always been wireless.

I am able to select "ok" and then "Restore Network Settings", which it says it successfully does. However - there is no option anywhere under any sub menus for "Wireless Setup Wizard" and I can't find "Wi-Fi Protected Setup or WPS" anywhere either. 

[Rainbow23]

Hi @LisaD716,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!