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‎09-07-2023 07:57 AM

HP Recommended

HP ENVY 6000 All-in-One Printer series  Goes to print Que but never gets to printer.  The printer information report says Printer cannot print    HP Smart gives me nothing.  The report also says the printer is connected to the Wi-Fi network and This printer is connected to the internet.  Help

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1 person had the same question
3 REPLIES 3

‎09-10-2023 06:56 AM

HP Recommended

Hi @DHnotprinting,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-10-2023 05:23 PM

HP Recommended

The problem is solved.  I appreciate the help from the community but all the “tech” solutions couldn’t compare to actually talk to a person in tech support.  The problem was the instant ink trial I was talked in to when I bought my printer. Apparently HP recognized I still had a color

instant ink cartridge in the printer and stopped my printer from functioning.  The tech support person told me to take the color cartridge out, and it started to print.  I went to Office Depot and bought color ink, which I had been doing with black and everything is good.  I will never use instant ink!!!

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‎09-11-2023 04:27 AM

HP Recommended

Hi @DHnotprinting,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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