My HP Envy 6055e printer will only print out the alignment page and nothing from a saved document

[Healthnut2]

Hello, Everything seems to be working fine on the printer.  No lights blinking, connected to the wifi, etc.  It will print out the alignment page but will not print out a saved document.  It acts like it is printing, but the page goes through the printer and comes out blank.

[Hawks_Eye]

Hi @Healthnut2 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the situation clearly: the printer is connected, prints the alignment page, but saved documents come out blank. Let’s go through steps to resolve this.

Check Ink Levels in HP App

• Open the HP App on your computer.
• Select your printer and check estimated ink levels.
• If cartridges are low or empty, replace them.

Run Diagnose & Fix in HP App

• In the HP App, select your printer.
• Click on Printer Settings > Advanced Settings.
• Choose Diagnose & Fix.
• Follow the on‑screen instructions to automatically detect and correct issues.

Clean Printheads

• On the printer control panel, press and hold the Information button until all buttons light up.
• Press the Copy Color button to print a diagnostic page.
• If streaks or missing colors appear, use the HP App:
  • Go to Printer Settings > Maintenance > Clean Printheads.
  • Run the cleaning cycle and test again.

Reinstall Printer Driver

• On Windows:
  • Open Control Panel > Devices and Printers.
  • Remove the printer, then reinstall using the HP App.
• On macOS:
  • Open System Preferences > Printers & Scanners.
  • Remove the printer, then add it again using the HP App.

Print a Test Document

• After completing the above steps, open a saved document and print again.
• Confirm whether the page prints correctly.

Summary:
The printer hardware is fine since it prints alignment pages. The blank output from saved documents points to ink delivery or software setup. Checking ink, running Diagnose & Fix, cleaning printheads, and reinstalling drivers should restore normal printing.

For detailed instructions, please refer to HP’s official guide:
HP Envy 6055e Printer – Diagnose & Fix and Maintenance

Take care, and have an amazing day!

Regards, 

Hawks_Eye