My HP Tango is connected but does not print

[Tepuni]

My tango printer is connected via WIFI. but will not print anything.

From HP Print/Scan Doctor: I get "Port Match Issue Fixed" after doing a fix printing.

But will not print test page.

Following steps to fix this I end up going to "Other Support Options".

Going through the Virtual Agent on Online Support gives me no satisfaction.

Thus I have come to HP Community for guidance.

Note : this occurred on my changing my NBN provider.

[Betty0610]

@Tepuni

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Tepuni]

I did as per your mail - but I can not install the HP Tango to the "Add Printers/Scanners" 

 The HP332D0E (HP Tango) option goes to HP Launch Application which opens HP Smart which shows the HP Tango is ready and I try the Diagnose & Fix option and this advises that "Driver Issue not fixed"

   OR  

The DIRECT-0E-HP TANGO option ask for WPS PIN which I install but gives me "Driver is unavailable".

Note: I forgot to add that this occurred when I changed my NBN provider.

[Betty0610]

Let's restore the network settings on the Printer: Press and hold for at least three seconds to restore the network settings to default settings.

Once done try connecting the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!