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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎12-30-2020 07:32 AM

HP Recommended
Product: OfficeJet 8025
Operating System: Microsoft Windows 10 (64-bit)

My Officejet Printer does not recognized my new router.  All other devices (iPhone, iPad, Laptop) connect.  I've tried set up wizard and entering network name manually.  

3 REPLIES 3

‎01-08-2021 06:09 AM

HP Recommended

@Johg1

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done. connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎01-08-2021 07:11 AM

HP Recommended

I resolved the problem by moving the printer closer to the router then running the printer set up from my PC.  Once connected I moved the printer back to its original location.  It connected to the router automatically when powered on.  

 

Note, this is the only device that could not locate the router when located upstairs.

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‎02-07-2021 10:38 AM

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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