My OfficeJet Pro 9015 printer is offline

[VMK31]

My HP Office Jet Pro 9015 won't connect to wireless network.  I've disconnected the router, unplugged the printer then reconnected everything,  My computer can't find the printer,  Shows that it is offline.  When I printed the HP Network Configuration Page is showed the wireless function was disabled and keeps asking me to check my ethernet connection.  

[Jay_G24 · Accepted solution]

Hi @VMK31,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[menlojim]

Hi, I have the same issue for Windows 10.

Edition Windows 10 Home
Version 20H2
Installed on ‎9/‎19/‎2020
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0

Thank you.