My computer can't see the printer over wifi

[mlewicki]

The last 2 weeks I've had every kind of connection issue with my printer.  10 minute print times; if they even print at all.  Smart HP can't see my printer.  Reset, power cycle, restarts....nothing works.  It might work once every time I reset but I can't do this every time.  This is on the back of another issue and I'm ready to send this printer in for warranty service or another printer.  Absolutely unacceptable.  Never had these kinds of issues with other printers.

[Nal_NR]

Hi @mlewicki,

Welcome to the HP Support Community. 

I understand that you are facing issues with your printer connecting to your computer. I'd like to help!

What is the version of the Hp smart app?

Please update the HP smart app and also update the Mac os from here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @mlewicki,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!