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[Deeger]

Since my HP computer switched itself to Windows 11, my HP Officejet 8015e PRINTER refuses to work.  HELP

[Nal_NR]

Hi @Deeger,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It's possible that after your HP computer upgraded to Windows 11, the HP Officejet 8015e printer stopped working due to compatibility issues, missing drivers, or incorrect settings. Here are some steps to troubleshoot and resolve this issue:

Check Printer Connection:

• Ensure that the printer is properly connected to the computer via USB, Wi-Fi, or Ethernet, depending on your setup.
• If connected via USB, try using a different USB port on your computer.
• For wireless connections, make sure the printer and computer are connected to the same Wi-Fi network.

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for your HP Officejet 8015e that are compatible with Windows 11.
• Install the updated drivers and restart your computer to see if this resolves the issue.

Run the HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor, a free tool from HP that can diagnose and fix common printing and scanning issues.
• Follow the on-screen instructions to troubleshoot the printer connection and driver issues.

Set the Printer as Default:

• Go to Settings > Devices > Printers & scanners on your Windows 11 computer.
• Select your HP Officejet 8015e from the list and click Set as default.
• If the printer is not listed, click Add a printer or scanner to re-add it.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Deeger ,

Please find the remaining steps below. 

Restart Print Spooler Service:

• Press Win + R to open the Run dialog, type services.msc, and press Enter.
• Find the Print Spooler service in the list, right-click on it, and select Restart.
• Restarting this service can often resolve printing issues.

Remove and Reinstall the Printer:

• In the Printers & scanners settings, click on the HP Officejet 8015e and select Remove device.
• Reboot your computer and then click Add a printer or scanner to reinstall the printer.

Check for Windows Updates:

• Ensure that your Windows 11 system is up-to-date by going to Settings > Windows Update > Check for updates.
• Sometimes, updates can include important compatibility fixes for hardware like printers.

Firmware Update for the Printer:

• Check if there's a firmware update available for your HP Officejet 8015e by visiting the HP Support website.
• Updating the printer's firmware can improve compatibility and resolve connectivity issues.

Disable and Re-enable the Printer in Device Manager:

• Open Device Manager by right-clicking the Start button and selecting it from the list.
• Find your printer under Printers or Universal Serial Bus controllers, right-click, and select Disable device. Then right-click again and select Enable device.

Test Printing from Another Application:

• Try printing from a different application, such as Microsoft Word or a PDF reader, to ensure the issue isn't limited to one specific application.

If the printer still does not work after trying these steps, it may be necessary to contact HP support for further assistance,

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.