My computer will not detect my printer

[Problems4]

My printer an ENVY 5640e has always worked great until it suddenly became undetectable. I have tried all the trouble shooting options, print doctor, HP 123 and online ones, nothing works. I printed a configuration report from the printer which confirmed it was on the same network as my computer. The IP address shown on the printer is 192.168.1.80 on my computer its 192.168.1.180, but I assume it has always been like this. Whats the answer anyone.

[Pebblesbuff]

I've had this same issue for months.  It only affects my HP laptop with Win 10.  My Dell laptop works great with the same printer.  Go figure.  I've also tried every HP suggestion and some others to boot, but nothing works.  HP installation software for their printers really sucks.  My next printer will definitely NOT be an HP.

[KrazyToad]

@Problems4

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/en5640/EN5640_Full_WebPack_40.13.1176.exe and follow the onscreen instructions

Thank you

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