My desktop is connected by Ethernet and Printer by WiFi

[BigVirginia]

My printer has been working well up until two weeks ago when it went offline. My Dell Desktop is connecter by Ethernet and my printer by WiFi but they are both on the same network. Why is it not going online so that I can print

[VikramTheGreat]

Hi @BigVirginia,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When a printer suddenly goes offline even though both devices are on the same network, it usually points to a network communication issue or a driver/software setting. Here’s what HP recommends:

Step 1: Confirm Network Status

• Print a Network Configuration Page from the printer’s control panel.
• Check that the printer has a valid IP address and is connected to the same subnet as your Dell desktop.

Step 2: Restart Devices

• Power cycle your printer, router, and PC.
• This clears temporary network conflicts.

Step 3: Assign a Static IP

• On the printer’s control panel, go to Network Settings → Advanced Settings → IP Settings.
• Set a Manual IP (e.g., 192.168.x.xxx) within your router’s range.
• This prevents the printer from losing its IP after DHCP changes.

Step 4: Update Printer Driver

• On your Dell desktop, open Devices and Printers.
• Remove the old printer instance and reinstall using the latest driver from HP: Official HP® Support

Step 5: Check Firewall & Security Software

• Ensure your firewall or antivirus software isn’t blocking the printer’s IP.
• Add the printer as an allowed device.
   

Step 6: Use HP App: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat