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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Mu iPad mini 6 won’t print from wifi even though it’s connected. If I turn the printer off for a few minutes and turn it back on it will print  once then I have to do,it all,over again

1 REPLY 1
HP Recommended

@CLARE19 

 

Welcome to the HP Community --

 

Mystery printer model is perhaps not fully configured to connect and actually stay connected to your network.

 

For example,

Odd disconnections might happen for one or more reasons -- including and not limited to:

  • You are running a Mesh Network - Printers do not always do well in a Mesh environment
  • The printer is not connected to the correct SSID named network for the frequency (2.4GHa or 5GHz) the printer should be using
  • The iPad is actually connected to your Data line and not to the same network as is the printer -- iPad and Printer need to be on the same network
  • The Wireless signal is weak
  • The router is overloaded, too far away, outdated, weak, old, or otherwise not able to serve the full needs of the network

 

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

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References / Resources / Home Page

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

 

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Dragon-Fur

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