My new HP printer keeps going offline

[RIQI81]

My new tank printer keeps going offline

[VikramTheGreat]

Hi @RIQI81,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when a new HP Smart Tank printer keeps showing as offline.

A couple of questions to help narrow this down:

• What is the exact Smart Tank model (7602, 7005, 6001, etc.)?  
• Does the printer show offline on all devices or only on one computer? 
• Is the printer connected to a 2.4 GHz Wi-Fi network or a 5 GHz network?

Please try the following recommended steps:

1. Restart All Devices

• Turn off the printer. 
• Restart your computer or mobile device. 
• Restart your router if the printer is connected via Wi-Fi. 
• Turn the printer back on and check if it stays online. 

2. Verify the Wi-Fi Connection

• Make sure the printer and your computer/phone are connected to the same Wi-Fi network. 
• Check that the printer's wireless light is solid blue. If it is blinking or off, the printer is not fully connected to the network. 

3. Run Diagnose & Fix in the HP App

• Open the HP App. 
• Select your printer. 
• Click Diagnose & Fix and allow the tool to complete. 
• Follow any recommendations it provides. 

4. Remove and Re-Add the Printer

• Open the HP App. 
• Remove the printer from the app. 
• Close and reopen the app. 
• Select Add Printer and complete the setup again. 

5. Check for Firmware Updates

• Open the HP App. 
• Go to Advanced Settings > Printer Updates. 
• Install any available firmware updates.

 
HP Guide for more help: HP printer is offline or unavailable | HP® Support
 

I hope this helps.

Take care and have an amazing day!