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Common problems for Connectivity Issues
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hp envy photo 7858
Mac OS X 10.11 El Capitan

My printer does no print and indicates that printer is paused, although it is not.

 

1 REPLY 1
HP Recommended

Hi @Sandy157,

 

I'd like to help!

 

To assist better-

 

 1)How is the printer connected to the device USB or wireless?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

If wireless-

  1. What is the status of the wireless light on the printer, steady or blinking?
  2. Is the printer connected to a home or public network?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

 

And, Welcome to the HP Support Community. 

 

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