My printer ejects a blank page before printing

[Dimension3]

My printer ejects a blank page before printing

[sandytechy20 · Accepted solution]

@Dimension3

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

Are you able to make a copy?

Are you getting any error messages?

[Dimension3]

Same issue with same tags.  Copies fine, no error messages.  When i click print, the printer ejects a blank page and then prints normally.  I just enabled wireless printing, but problem was the same using USB.

[sandytechy20]

@Dimension3

This seems to be a driver issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Dimension3]

Sandytechy20, your solution appears to have worked.  Thank you for your help,

[sandytechy20]

@Dimension3

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.