My printer is offline and i cant get it back online, all the lights are blinking

[Grammy2019]

I have tried to uninstall and reinstall the printer, I have called costumer service, i have done all the trouble shooting, and all i get is the error code EBS00P0004 any ideas on what I can do?

[Raj2111]

Hi @Grammy2019 

Welcome to the HP Support Community!

I see that you are getting error code EBS00P0004 on your HP Deskjet 4120e All-In-One Printer.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also check the steps in this document.

You may also upgrade the firmware from this link.

I hope this helps.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[Grammy2019]

This did not work, like all the other times it didn't work, now will you guys please honor your warranty and send me a new printer 

[Raj2111]

Hi @Grammy2019 

I appreciate your efforts to try and resolve the issue. However, I recommend you get connected with Phone support for further assistance since we have limited support boundaries in the support community as of now.
 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

-Regards