My printer isn’t recognized by my computer or phone

[SimplyLotus24]

For the 2 days now that only way I can print is if I connect my printer to a hotspot. When I connect it to my regular internet connection it can’t be discovered/recognized by nothing not even the computer it’s plugged up to

........what’s going on I need to help especially since I have to print things off for my kids school 

[Kumar0307]

@SimplyLotus24, Welcome to the HP Support Community!

Restart the wireless router, the printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Keep me posted. 

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