My printer keeps connecting to wrong wifi

[Progreso]

HP Smart Tank 5101 no quiere conctarse con el wifi de mis devices

[Dragon-Fur]

@Progreso 

Welcome to the HP English Community --

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@Progreso wrote:

HP Smart Tank 5101 no quiere conctarse con el wifi de mis devices

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The printer can connect to 2.4GHz only - not / no 5GHz.

If necessary, Reset the printer to its network defaults.

If your router supports it, create a separate SSID named network for each Frequency (band) your router supports -

For example - on the router --

Create an SSID named network for the 2.4GHz frequency.

Create an SSID named network for the 5GHz frequency.

Next,

Connect the printer to the SSID named network for the 2.4GHz frequency.

Open

User Guide - HP Smart Tank 5100

EWS - PIN number - Pages 35-36

Find and make note of your EWS PIN number.

You will perhaps need the PIN to access the network settings in EWS.

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 and

 HP Printers - Using a Wireless Network Test Report

Details / Examples / References

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Original / Standard EWS format for HP InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

If / As available on your printer:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Newer / Select Printers - Alternate EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Although not the same as Ethernet, the Wireless setup is similar.

Both Primary / Wired Ethernet and Wi-Fi sections include an IPv4 setup section.

Example - IPv4 - Standard EWS

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

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Message Content References

Product Specifications for the HP Smart Tank 5101 All-in-One Printer (1F3Y0A)

Connectivity

Ports	1 Bluetooth Low Energy; 1 Hi-Speed USB 2.0 (device); 1 Wi-Fi 802.11b/g/n; 1 Wi-Fi Direct
Wireless capability	Yes, built-in Wi-Fi 2.4G, Wi-Fi Direct, Bluetooth Low Energy
Storage device and direct print support	USB printing

ish_3967769-3956733-16

Restore Wi-Fi setup mode on your HP printer

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5101 All-in-One Printer  

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