My printer keeps saying it's offline even though the information page says it's connected

[amharp1]

I have an HP DeskJet 2652 printer from the 2600 All-in-One Printer Series, and it usually works fine, but sometimes my computer and phone will say that printer is offline and unavailable even though the printer itself is on. When I print its information page, it shows that it has a strong connection to the internet, and it's connected to the same WiFi network as my computer and phone. When I went on the HP Smart app on my computer (Windows 10), I printed a test page and it printed fine. But when I try to print anything else from my computer or phone, I am told once again that my printer is "offline" and "unavailable". When I try to scan anything, I am told the feature is unavailable. What gives? I tried power cycling it, verifying that it's connected to the same network as my computer, removing it and reinstalling it on my computer, clearing the printing queue, making sure it's set as the default printer and that "Print offline" is not checked, and I restarted the spooler service as well as my laptop and my internet modem. I'm not sure what's going on. My printer is powered on and connected, but it's acting like it's not.

[Jay_G24]

 Hi @amharp1,

I'd like to help!

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Press the wifi icon ((i)) and information (i) button on the printer to print a  configuration page and take down the IP  Address

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port- follow the below instructions-

 --->Press the wifi icon ((i)) and information (i) button on the printer to print a  configuration page and take down the IP  Address

a.    Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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