My printer's wireless function has been disabled.

[csmith73]

I can't print wireless anymore and the printer doesn't show a wifi connection (blue light isn't on).  When I run the diagnostics, it says, "you cannot use the device's wireless function because it has been disabled. For more information, contact your network administrator or the person that set up the device."  I set it up and it was working fine.

[Kuroi_Kenshi]

Hi @csmith73,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Enable Wi-Fi on the Printer

1. Open the printer's control panel.
2. Go to Network Setup or Wireless Settings.
3. Enable the wireless function if it is disabled.

Reset Network Settings

1. Open the printer’s control panel.
2. Navigate to Settings > Network Setup > Restore Network Settings.
3. Confirm the reset and try reconnecting to your network.

Reconnect to Your Wi-Fi Network

1. Open the printer’s control panel.
2. Navigate to Network Setup or Wireless Settings.
3. Select Wireless Setup Wizard.
4. Follow the on-screen instructions to connect to your Wi-Fi network.

Restart Devices

1. Turn off the printer and unplug it from the power source.
2. Restart your computer.
3. Restart your router/modem.

Check for Firmware Updates

Kindly refer to this link to update your printer firmware.

Check Network Settings

1. Ensure the printer is within range of the Wi-Fi network.
2. Check that the correct network name (SSID) and password are being used.
3. Ensure DHCP is enabled on your router to assign an IP address to the printer.

Disable MAC Address Filtering

1. Log into your router’s settings.
2. Navigate to Wireless Settings or MAC Filtering.
3. Add the printer's MAC address to the list of allowed devices.

Use HP Print and Scan Doctor

1. Download HP Print and Scan Doctor.
2. Run the tool and follow the on-screen instructions to resolve the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[InDer302]

I had the same thing happen on my 9010.  The solution was to use the web GUI for the printer .  In order to access the web gui you would need to connect the Ethernet cable or perhaps a WiFi direct connection would allow that access too.  

Let’s say you connect the Ethernet cable.  The get the IP address of the printer by printing a status page via the touchscreen.  Open a web browser and go to that IP address.  

from in the gui you can go to advanced / administrative settings and enable all or at least wireless infrastructure .  Then click apply