My printer was hacked

[danielcs1789]

I discovered that 20 pages of a creepy guy in a mask (Guy Fawkes mask) were printed on my printer. I think it only stopped because I ran out of paper. What has happened and what do I need to do to make sure it doesn't happen again? I have the HP app on my Macbook and print via the Internet router.

[Irfan_06]

Hi @danielcs1789,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer being hacked and printing random pages.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Refer to the steps on this link to restore factory defaults.

Now please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support