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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎08-26-2021 04:13 PM

HP Recommended
Product: Envy 5055

This printer will print from a mobile device but not my laptop.  I read the previous "tips" but the links posted are not working links.  

Category:
1 person had the same question
2 REPLIES 2

‎08-26-2021 11:28 PM

HP Recommended

@CarlieJo71 

 

Are they (printer and laptop) connected ? What is the error message when you send a job to printer from laptop  ?

 

Regards.

BH
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‎08-27-2021 02:44 PM

HP Recommended

Yes.  I have went through all the steps that HP has suggested.  I would love to talk to a person about the $200 paperweight I have sitting here.  Getting a resolution should not be this difficult.  I need my printer to work from home.  

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