My printer will not work with Express VPN connected

[PBird1]

In order for my EXPRESS VPN to allow me to print I need to exempt the HP printing software from the VPN.  I need to know what the printer software is named and where it is stored.

My OS is Windows 10.

Any help is appreciated!

[A_Gayathri]

Hi @PBird1,

Welcome to the HP Support Community

I understand you are facing an issue with your printer will not work with Express VPN connected HP ENVY Photo 7855 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[PBird1]

This procedure did not work.  Express VPN has a feature called "split tunnelling" to remove a program from the VPN function.  In order to use this feature, I need to know the printer exe file name and where it is stored on my PC so that I can add it to the list of programs the VPN will not affect.

I don't know how to locate nor identify the correct HP file.

[A_Gayathri]

Hi @PBird1,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.