My printer won't work. I have read that HP is installing a system that prevents printers using non-H

[ddarlow]

I have read that HP have started using a system that prevents you using non-HP cartridges. Mine is a previously-used HP cartridge.  How do I get the printer to work?

[A_Gayathri]

Hi @ddarlow, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP ENVY 4524 All-In-One Printer. your printer won't work.
Hp does not recommend using Non-HP cartridge 

- Let me know the complete issue that you are facing with the unit. 

- Error messages (if any). 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[A_Gayathri]

Hi @ddarlow, 

We are waiting to hear from you so that we can proceed further. Please write back when time permits, and we will be more than happy to assist you. Thank you. 

Take care and have a great day ahead. 

Gaya1239 – HP Support.