My printer wont connect to internet

[Gaye7]

On the printer screen it says

"Cartridge cannot be used until printer is enrolled in HP instantink."

I have gone thru HP and enrolled, now theHP site says my printer is offline.  So HP can't tell the printer we're enrolled.  The printer won't do anything else.  

I've tried turning off the power to both the printer and the router.  Nothing changes

[Hawks_Eye]

Hi @Gaye7 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.