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‎06-25-2025 10:51 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

I had to change my company name and account. I updated a new payment plan for HP ink. I dowloaded the app to connect the printer. It is saying I can't connect my printer now. I have tried contacting support which is a complete nightmare.

1 REPLY 1

‎06-26-2025 01:45 PM

HP Recommended

Hi @Jeremy80085 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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