My router died, and now my M15w cant be connected to new WiFi

[mjademurphy]

@TEJ1602 please help me figure out how to factory reset my HP LaserJet M15w. My router died, and now there is nothing I can do on my own to factory reset the printer. Please DM me. I've tried finding the printer's IP address (no luck) and any other suggestions I've seen in the posts haven't worked. 

[Rainbow23]

Hi @mjademurphy,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network after changing the network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
a. Print a configuration page to determine the IP address or host name. 

i. Press and hold the Resume/Cancel button until the Ready light begins blinking. 

ii. Release the Resume/Cancel button. 

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 

c. Go to the Service tab. 

d. In the Restore Defaults area, click the Restore defaults button. The printer automatically restarts.

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

You may also refer to this document link: https://support.hp.com/nz-en/document/ish_1736500-1626554-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mjademurphy]

When I print out the configuration page there is no IP address listed. When I type the host name into a browser, nothing happens.  I tried attaching a photo so you can see the information I am provided, but it exceeds the limit. Here is a link to be print out: https://photos.app.goo.gl/eHmkfQ8wz2oViHHJ9

[Rainbow23]

Hi @mjademurphy,

There is an alternate way to connect to the new network by using the USB cable.

Please follow the steps listed in the document below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

Step 2: Change from a USB connection to wireless:

Please follow the steps in this document to change from a USB connection to a wireless network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mjademurphy]

Thank you for replying. I'll try this when I get home from work tonight. And let you know if it works!

[Rainbow23]

Alright @mjademurphy.

Keep us posted.

Take care and have a nice day.

[mjademurphy]

Unfortunately, those instructions were useless. Through trial and error, that I tried to keep track of, but could not replicate, I was actually able to switch to my new wireless router. I really wish I could write out the directions for someone else since this is such a prevalent issue- And I know I'll encounter it again in the future should the new router die- but every click brought me to a new screen I'd never seen before. If anyone has a connection at HP, please ask them to re-write their instructions to change from a dead router to a new wireless SSID

Thank you for your help regardless!

[Rainbow23]

Hi @mjademurphy,

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!