My system says my wireless connection is working but the wireless button is flashing on my printer

[Amber1957]

My system says my wireless connection is working but the wireless button is flashing on my printer but I can't print.  However the printer will print out an information report.

[Raj2111]

Hi @Amber1957 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Request you try below steps:

Uninstall the HP smart app from your devices.

Note: If there are additional printers listed on the HP smart app, they will be deleted)

Restore network settings to default settings - Press and hold the Wireless button and the Cancel button from the printer control panel together for 5 seconds and release it. This would erase the old network from the printer and would put the printer in setup mode.

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the network.

Once successfully connected, the wireless light would turn solid blue.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support