NEED HELP please! cannot obtain IP address when connecting thru Wifi

[jamsom1]

I have a mac OS Sonoma 14.5 

printer: HP Deskjet 2700

Im trying to set up this printer. through the HP app. When trying to connect to the wifi, it stops at the part where its trying to obtain the IP address. What can I do so it doesnt do this? Please and thank you. 

[A_Gayathri]

Hi @jamsom1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble with your HP DeskJet 2700 connecting to WiFi on macOS Sonoma. Here’s a step-by-step guide to help you resolve the issue:

1. Check Your Network:

• Ensure the WiFi Network is Working: Confirm that your WiFi network is functioning properly and that other devices can connect to it.
• Check for Network Issues: Sometimes, router issues or signal interference can cause problems. Restart your router and check if the problem persists.

2. Printer Setup:

• Restart Your Printer: Turn off the printer, wait for a few seconds, and then turn it back on.
• Restart Your Mac: Sometimes, a simple restart can resolve connectivity issues.

3. Reconfigure Printer WiFi:

• Use the Printer’s Control Panel:
  • On the printer, go to the WiFi settings or network setup menu.
  • Select the option to connect to a wireless network and follow the prompts to select your network and enter the password.

4. Update Printer Firmware: Update the firmware on an HP printer

• Check for Updates: Visit the HP support website and look for any available firmware updates for your DeskJet 2700.

5. Reset Printer Network Settings:

• Factory Reset Network Settings:
  • On your printer, navigate to the network settings menu and select the option to reset network settings.
  • This will clear any previous network configurations and allow you to set up the printer from scratch.

6. Manually Set IP Address:

• Access Printer’s Web Interface:
  • Once connected to the network, find the printer’s IP address (usually available from the printer’s menu under network settings).
  • Open a web browser on your Mac and enter the IP address to access the printer’s web interface.
  • From there, you can configure network settings and check the status.

7. Reinstall HP Software:

• Uninstall and Reinstall HP Smart App:
  • Go to the Applications folder on your Mac, find the HP Smart app, and drag it to the Trash.
  • Download and install the latest version of the HP Smart app from the HP website or the Mac App Store.

8. Check macOS Settings:

• Ensure Network Settings Are Correct:
  • Go to System Preferences > Network and make sure your WiFi connection is active and properly configured.

Refer to this document:  HP DeskJet 2700 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.