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Common problems for Connectivity Issues
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HP Recommended
Envy Photo 7855 All-In-One
Microsoft Windows 10 (64-bit)

I have put about 24 hours of my time on the printer. It was purchased in April 2018. I was earlier able to get it back online after following all of the instructions through Instant Ink and through HP Printer and Scan Doctor. I have uninstalled and reinstalled the software, disabled the firewall, reset my router, numerous times. Every time there is a power failure or I shut it down it come up as if it is a brand new printer asking for Language and Country, then I could not get past the Instant Ink message. Got past that message through Web Services. Another time I could ONLY scan and NOT print. I went through all of the above steps. Got it back up and running. A day and a half after printing and scanning I shut down the printer and unplugged it and returned it to the place where I have had it since I purchased it. NOW when I turn the printer on there is NO Flashing blue light so that I can connect it to the wireless network. When the printer comes on I am getting the error  Instant Ink message. I cannot connect since the network does not see the printer after following all of the above many times again. There is NO FLASHING BLUE LIGHT. Does this mean there is a bad network card? 

1 REPLY 1
HP Recommended

@GalleyGirl231 That could be right, although to confirm, I suggest you follow the below steps:

 

Lets start with power reset as per HP standards, here's how we recommend doing it:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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