• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Envy Photo 7855 All-In-One
Microsoft Windows 10 (64-bit)

I have put about 24 hours of my time on the printer. It was purchased in April 2018. I was earlier able to get it back online after following all of the instructions through Instant Ink and through HP Printer and Scan Doctor. I have uninstalled and reinstalled the software, disabled the firewall, reset my router, numerous times. Every time there is a power failure or I shut it down it come up as if it is a brand new printer asking for Language and Country, then I could not get past the Instant Ink message. Got past that message through Web Services. Another time I could ONLY scan and NOT print. I went through all of the above steps. Got it back up and running. A day and a half after printing and scanning I shut down the printer and unplugged it and returned it to the place where I have had it since I purchased it. NOW when I turn the printer on there is NO Flashing blue light so that I can connect it to the wireless network. When the printer comes on I am getting the error  Instant Ink message. I cannot connect since the network does not see the printer after following all of the above many times again. There is NO FLASHING BLUE LIGHT. Does this mean there is a bad network card? 

1 REPLY 1
HP Recommended

@GalleyGirl231 That could be right, although to confirm, I suggest you follow the below steps:

 

Lets start with power reset as per HP standards, here's how we recommend doing it:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.