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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- NO FLASHING BLUE LIGHT

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10-27-2020 05:27 AM
I have put about 24 hours of my time on the printer. It was purchased in April 2018. I was earlier able to get it back online after following all of the instructions through Instant Ink and through HP Printer and Scan Doctor. I have uninstalled and reinstalled the software, disabled the firewall, reset my router, numerous times. Every time there is a power failure or I shut it down it come up as if it is a brand new printer asking for Language and Country, then I could not get past the Instant Ink message. Got past that message through Web Services. Another time I could ONLY scan and NOT print. I went through all of the above steps. Got it back up and running. A day and a half after printing and scanning I shut down the printer and unplugged it and returned it to the place where I have had it since I purchased it. NOW when I turn the printer on there is NO Flashing blue light so that I can connect it to the wireless network. When the printer comes on I am getting the error Instant Ink message. I cannot connect since the network does not see the printer after following all of the above many times again. There is NO FLASHING BLUE LIGHT. Does this mean there is a bad network card?
10-28-2020 05:43 PM
@GalleyGirl231 That could be right, although to confirm, I suggest you follow the below steps:
Lets start with power reset as per HP standards, here's how we recommend doing it:
- Turn the printer on, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- NOTE:
- HP recommends connecting the printer power cord directly to the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
If the issue persists, please upgrade the printer firmware:
click here for different ways of getting this done using a computer among others.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.