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‎09-23-2025 05:34 PM

HP Recommended

The new HP app replaced the HP Smart app and deleted all prior information. How can I retrieve it?

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1 REPLY 1

‎09-25-2025 12:14 PM

HP Recommended

Hi @CTM62,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how unsettling it can be when a familiar app like HP Smart is suddenly replaced, and all your saved printer info seems to vanish. Let’s walk through what’s happening and how you can recover your setup.
 

💡 What Happened to HP Smart?

HP has officially replaced the HP Smart app with the new HP app, which combines features from HP Smart and myHP into one unified experience. This change is meant to simplify device management and offer more support features. 

Will I Lose My Printers and Settings?

No, you shouldn’t lose your printer data unless:

  • You uninstalled HP Smart before installing the new HP app.
  • You’re using a different device or account than before.

If you did uninstall HP Smart first, you’ll need to re-add your printers manually in the new HP app.

How to Re-Add Your Printers in the HP App

  1. Open the HP app on your device.
  2. Tap “Set Up a New Printer” or “Choose an Available Printer”.
  3. Follow the on-screen instructions to reconnect your printer.
  4. Make sure your printer is powered on and connected to Wi-Fi.

You can also visit 123.hp.com to download setup tools tailored to your printer model.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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