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Need help enabling Wireless Scan from HP 8620 to Mac Computer running EL Capitan

HP Recommended
HP OfficeJet Pro 8620
Mac OS X 10.11 El Capitan

Hi,

 

I have a HP Officejet Pro 8620, that I am trying to setup for wireless scanning to my Mac running the EL Capitan OS, that I cannot get to work.

 

When I try and do a scan from the printer, wireless-ly, the message I get on the display on the Printer says:

 

Mac OS X HP Scan software is required for this feature. If installed, open HP Utility.  Under Scan Settings, select Scan to Computer, and ensure that Enable Scan to Computer is selected.

 

However, when I open the HP Scan application on my Mac, there is no feature for "HP Utility."  The window has an entry on the right that says, "HP Officejet Pro 8620"   Place an item and the click Scan.  Then there is a button that says, "Scan..."

 

Can someone please explain?

 

Here is a screenshot of HP Scan:

 

Screen Shot 2020-09-25 at 10.57.44 AM.png

 

Thanks!

Dan

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Message 2 of 2
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HP Recommended

@TLTopaz

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article on how to scan and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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