Need support, can't access account

[leisamc]

My sister cannot log in to HP and even register her recently purchased printer due to having an existing account with an obsolete email address. And her phone number is not recognized either. She is having (new) trouble getting the network to recognize her printer. Might be a driver problem. Can I give her a support contact to get her back up and running? I have always gotten great customer support, and if she can reach someone, she can get her problem solved. Thanks!

[A_Gayathri]

Hi @leisamc,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support