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- Network Connection Failed- I try to connect to my LaserJet P...

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12-07-2024 03:22 PM
Hello!
I switched to a new home internet provider a few months ago, and now I can't seem to get my LaserJet Pro 200 Color m251nw printer to connect fully. The password is correct, but I continuously get a Network Connection Failed message when I attemp to connect. When checking connected devices on my home internet app, it shows my printer, but that it's not connected. It's an older printer but it works great, I wouldn't want to change it out if I can still figure out a solution. Thank you in advance for a solution!
12-10-2024 08:41 AM
Hi @Annayba91,
Welcome to the HP Support Community.
I'd be glad to help you!
What happens when you select the network name on the printer screen?
Do you get any errors?
Is the blue wireless light blinking or steady?
Restart devices
- Restart your computer or mobile device, printer, and router to clear any error states.
- Disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
- If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
- Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
- Turn off the computer or mobile device that the printer was set up with.
- Restart the router.
- Reconnect the power cord to the printer and to a wall outlet.
Note: HP recommends plugging the printer directly into a wall outlet.
- Turn on the computer or mobile device.
- Check the connection to make sure the same network is used by the printer and the device.
- Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
- Printer: Check the Wireless light
on the control panel. If it is solid blue the printer is connected.
Click here for the remaining steps.
You may also refer to Wi-Fi connection is lost after router or network settings change
Update the firmware. Click here
Hope this helps! Keep me posted for further assistance
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee