Network Connection

[Bear030]

I have an HP Envy 6400 All In One printer and I need to connect my printer to another network. I tried using the Hp app but not luck is there an easy way to do this?

[Kuroi_Kenshi]

Hi @Bear030,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you need to connect your HP Envy 6400 printer to a different network, and the HP Smart app didn’t work. Let’s go through some alternative ways to do this.

    a. Use the Printer Control Panel (Wireless Setup Wizard)
        • On the printer touchscreen, go to Settings > Wireless > Wireless Setup Wizard.
        • The printer will search for available Wi-Fi networks.
        • Select your new network and enter the Wi-Fi password.
        • Once connected, a confirmation message will appear.

    b. Using WPS (Wi-Fi Protected Setup) Method
        • Press the WPS button on your router.
        • On the printer, go to Wireless > WPS Push Button and press Start.
        • The printer will connect automatically without needing a password.

    c. Using a USB Cable to Set Up Wi-Fi
        • Temporarily connect the printer to your computer via USB.
        • Open HP Smart or HP Printer Assistant on your computer.
        • Choose Wireless Setup and select your new network.
        • Once connected, you can remove the USB cable.

    d. Verify Connection
        • Print a Wireless Test Report from the printer to confirm it’s on the correct network.
        • Ensure your computer or mobile device is also on the same network for printing.

    e. Restart Devices
        • If connection fails, restart the printer, router, and computer.
        • Retry the Wireless Setup Wizard.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Bear030]

My printer does not have a touchscreen and I am unable to do the other 2 options you mentioned. 

[Kuroi_Kenshi]

Hi @Bear030,

I understand your HP Envy 6400 All-in-One printer does not have a touchscreen and you’re unable to connect it to a new Wi-Fi network using the HP Smart app. Let’s go through a few steps to connect your printer easily.

 
a. Restore Network Settings
    • Press and hold the Wireless and Cancel (X) buttons on the printer’s control panel together for 5 seconds.
    • This will reset the wireless settings and enable setup mode for 2 hours.

 
b. Use the HP Smart App to Reconnect
    • Open the HP Smart app on your computer or mobile device.
    • Click “+” to add a new printer.
    • The app should detect your printer in setup mode.
    • Follow the on-screen instructions to select your new Wi-Fi network and enter the password.

 
c. Connect Using the WPS Method
    • On your router, press the WPS button (usually found on the back or side).
    • Within 2 minutes, press and hold the Wireless button on the printer for 5 seconds until the blue light starts flashing.
    • The printer will automatically connect to your Wi-Fi network.

 
d. Print a Wireless Network Test Report
    • Press and hold the Information (i) button for 3 seconds to print the report.
    • Verify that the network name (SSID) matches your current Wi-Fi.

 
e. Restart Devices
    • Restart your printer, router, and computer to refresh the connection.
    • Once restarted, try printing a test page from the HP Smart app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,