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‎09-13-2024 06:14 AM

HP Recommended

HP Envy 6010e

Hello, we have recently changed our Orange Livebox router which has a different network name, and I am now unable to connect to wifi. None of the troubleshooting suggested by HP Smart is working. It is not a touchscreen. Any ideas?? Thanks

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2024 06:53 AM

HP Recommended

This video shows how to connect to Wi-Fi after the network has changed.  It shows the Wi-Fi reset then the connect using HP Smart.

https://www.youtube.com/watch?v=kD_MmKHB2Mo&ab_channel=CopyPrintScan

'

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

3 people found this reply helpful
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2 REPLIES 2

‎09-13-2024 06:53 AM

HP Recommended

This video shows how to connect to Wi-Fi after the network has changed.  It shows the Wi-Fi reset then the connect using HP Smart.

https://www.youtube.com/watch?v=kD_MmKHB2Mo&ab_channel=CopyPrintScan

'

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
3 people found this reply helpful
Was this reply helpful? Yes No

‎09-13-2024 07:18 AM

HP Recommended

Brilliant. Thank you! All sorted

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