NeverStop MFP1202W printer won't turn on

[CS169]

My laser printer won't turn on. I've tried all the basic troubleshooting (unplugging and plugging it back in, checking that all connections are firm, trying different outlets, trying the power button multiple times). It worked fine yesterday. All connections should be exactly the same. But it is completely dead.

I need sugestions. 

[Garp_senchau]

@CS169, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer this guide: HP printer does not turn on | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[CS169]

You apparently did not read my question. The printer WON'T TURN ON. So all those steps about turning the printer on/off and downloading firmware are completely irrelevant.

[Garp_senchau]

Hey, I understand the issue, but have you tried the reset part?

Remove the power cord from the unit aswell as the power outlet.

then press and hold the power button for 30 seconds.

then reconnect the power cord. Make sure that the printer is connected directly to the power outlet.

If possible, check with a different power outlet if it works.

Let me know how it goes.

Regards,

[CS169]

OK, I tried that just now. Nothing. It  is just completely dead. 

[Garp_senchau]

Hey @CS169,

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[CS169]

Thanks for trying