New HP software updates

[Surfermaurice]

In our house we have 2 offices, each one with the same HP OfficeJet Pro 9125e printer/scanners. With the original software everything worked great. The HP Smart platform was very user friendly and intuitive. I was able to print, scan and copy without any issues. And I do a lot of printing. Since the recent software upgrades the net work got confused and identified only one printer in my wife's office. Talking to the HO AI agent for over and 1 hour, I was able to add the second printer, label them son I could use either one. The problem remains with scanning. This feature is now very user unfriendly and very hard to sue. For depositing checks, the resulting scans are not being accepted by my bank. 

A lot of the feature that you used to have appeared not to be available anymore or at least I cannot find them.

Please help. Thank you

[GOLD_MASTER]

Hi @Surfermaurice, thanks for the feedback; many users miss the old HP Smart workflow. For scanning, especially checks for your bank, you do not have to rely on the new HP app.

Option 1 – Use HP Scan from the full feature software

1. Download the full feature software for the OfficeJet Pro 9125e from https://support.hp.com/drivers and install it on each PC.
2. Open HP Printer Assistant (search for your printer name in Start) > Scan > Scan a Document or Photo.
3. For checks, choose the flatbed, 300 dpi, and Color or Black & White as your bank requires, then save as JPG or PDF.

Option 2 – Use Windows Scan

1. Install "Windows Scan" from the Microsoft Store.
2. Select the printer you want, set the source to Flatbed, choose file type and resolution, and click Scan.

To keep both printers recognized, give each one a fixed IP address (DHCP reservation) in your router, so the PCs always find them after updates.