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Common problems for Connectivity Issues
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‎04-25-2025 08:38 PM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer

I recently switched from Xfinity wifi to Verizon 5G home internet. While on Xfinity, I never had a problem with the printer. Now that I am on Verizon, the printer will not connect. I have tried all of the steps in HP's support documents. Including putting the printer into wifi connect mode by holding the wifi button down for five seconds. I have attempted to use the setup wizard on both a mobile device and a laptop. I have even tried factory resetting the printer by holding down the wifi and power buttons for three seconds with the cartridge door open. Nothing is working. Please help, this is extremely frustrating.

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1 REPLY 1

‎04-25-2025 09:33 PM

HP Recommended

Hi @printer_guy_15 

You need to check when connecting to new home internet that is a 2.4G network, because that is more compatible with your printer.

 

And then follow steps from the next video:

>> https://www.youtube.com/watch?v=w-DZRfGrq7s&ab_channel=CopyPrintScan

 

You may need to contact you Verizon network support to check what networks are available in your network device configuration

>> https://www.youtube.com/watch?v=mP8D5hgJWsI&ab_channel=GoldenPixel

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
https://www.youtube.com/watch?v=w-DZRfGrq7s&ab_channel=CopyPrintScan
youtube.com/watch?v=w-DZRfGrq7s&ab_channel=Copy...
This video reviews the method to do the setup of your HP Envy 6055e Printer. This shows how to enter the printer into the setup mode and then connect it to the WiFi network of your home or office and add it to your iPhone with HP Smart App for wireless printing and scanning. Watch the full video ...
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