New Printer ENVY6230 can’t print with MACBOOK PRO

[Manu79]

Brand new printer from yesterday

installation done following all the instructions (done and repeated the process 3-4 times)

printer status is : Connected and online (WiFi connection) but 

when I launch my prints I got the message “printer off line”! 
I tried from my iPhone XR and I was able to print easily but I NEED TO PRINT FROM MY MAC! And I need it urgently for some job matters!

[Kumar0307 · Accepted solution]

@Manu79, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your Mac using the HP Smart app. To assist you better, did you download the app from App Store?

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using AirPrint driver(recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Manu79]

Thanks so much for your message and detailed instructions , actually I’ve solved the issue on Monday!

Thanks as well for your help!

All the best

[Kumar0307]

@Manu79

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!