New Router doesn’t Support WPS to Connect so can’t connect my printer

[provencalgal]

I have an HP LaserJet Pro MFP M31w. It does not have a touchscreen.  

I  just purchased a new router from Amazon:  eero 6+ mesh and need to reconnect my printer to my new wifi router.  Router doesn’t support WPS connection protocol.  
On the printer control panel I have held down the wi-fi button for 5 seconds until it starts flashing (as directed by HP ) but the HP smart app still cannot find my printer.  

Do I need an additional print driver? Which one and how to load?

[Sneha_01]

Hi @provencalgal 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP LaserJet Pro MFP M31w to your new eero 6+ mesh router without WPS, you can follow these steps to set up the connection manually:

1. Connect via HP Smart App

1. Ensure the Printer is On: Make sure your printer is powered on.
2. Use the HP Smart App:
   • Open the HP Smart app on your computer or mobile device.
   • If the app does not detect your printer, proceed to the next step.

2. Use the HP Wireless Direct Connection

1. Activate Wireless Direct:
   • On the printer, press and hold the Wi-Fi button for about 5 seconds until it starts blinking.
   • This allows the printer to create its own wireless network.
2. Connect Your Device to the Printer:
   • On your computer or mobile device, go to Wi-Fi settings and connect to the network that starts with "HP-Print".
   • The network name may look something like "HP-PrinterName-XXXX".
3. Complete Setup:
   • Once connected to the printer's network, open the HP Smart app again.
   • Follow the prompts to connect the printer to your home Wi-Fi network.

3. Manually Enter Wi-Fi Credentials

If you’re prompted, you may need to enter your Wi-Fi network name (SSID) and password.

4. Install Printer Driver (If Needed)

If you still encounter issues, you may need to install the latest printer driver:

1. Download the Driver:
   • Visit the HP Support website and navigate to the drivers section for your printer model.
2. Install the Driver:
   • Follow the instructions to download and install the driver on your computer.

5. Reconnect to Your Wi-Fi Network

1. Disconnect from Wireless Direct:
   • Once the printer is connected to your Wi-Fi, disconnect from the "HP-Print" network.
2. Reconnect to Your Home Wi-Fi:
   • Ensure your computer or mobile device is connected back to your regular Wi-Fi network.

6. Finalize Setup in HP Smart

• Open the HP Smart app again to finalize the printer setup. Your printer should now be connected to the Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support