• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
iOS

I have an HP LaserJet Pro MFP M31w. It does not have a touchscreen.  

I  just purchased a new router from Amazon:  eero 6+ mesh and need to reconnect my printer to my new wifi router.  Router doesn’t support WPS connection protocol.  
On the printer control panel I have held down the wi-fi button for 5 seconds until it starts flashing (as directed by HP ) but the HP smart app still cannot find my printer.  

Do I need an additional print driver? Which one and how to load?

 

 

1 REPLY 1
HP Recommended

Hi @provencalgal 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

To connect your HP LaserJet Pro MFP M31w to your new eero 6+ mesh router without WPS, you can follow these steps to set up the connection manually:

1. Connect via HP Smart App

  1. Ensure the Printer is On: Make sure your printer is powered on.
  2. Use the HP Smart App:
    • Open the HP Smart app on your computer or mobile device.
    • If the app does not detect your printer, proceed to the next step.

2. Use the HP Wireless Direct Connection

  1. Activate Wireless Direct:
    • On the printer, press and hold the Wi-Fi button for about 5 seconds until it starts blinking.
    • This allows the printer to create its own wireless network.
  2. Connect Your Device to the Printer:
    • On your computer or mobile device, go to Wi-Fi settings and connect to the network that starts with "HP-Print".
    • The network name may look something like "HP-PrinterName-XXXX".
  3. Complete Setup:
    • Once connected to the printer's network, open the HP Smart app again.
    • Follow the prompts to connect the printer to your home Wi-Fi network.

3. Manually Enter Wi-Fi Credentials

If you’re prompted, you may need to enter your Wi-Fi network name (SSID) and password.

4. Install Printer Driver (If Needed)

If you still encounter issues, you may need to install the latest printer driver:

  1. Download the Driver:
    • Visit the HP Support website and navigate to the drivers section for your printer model.
  2. Install the Driver:
    • Follow the instructions to download and install the driver on your computer.

5. Reconnect to Your Wi-Fi Network

  1. Disconnect from Wireless Direct:
    • Once the printer is connected to your Wi-Fi, disconnect from the "HP-Print" network.
  2. Reconnect to Your Home Wi-Fi:
    • Ensure your computer or mobile device is connected back to your regular Wi-Fi network.

6. Finalize Setup in HP Smart

  • Open the HP Smart app again to finalize the printer setup. Your printer should now be connected to the Wi-Fi network.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.