New WiFi not connecting

[Meeshak]

I have an Epson envy 6030e and have a new router.  I have followed every instruction trying to reconnect my printer and I'm going round in circles.  I've got the purple flashing light and I've pressed the was on the router,  I've got location on, tried pairing via Bluetooth and it won't pair, says I need the app, which I have. I'm at a loss at what I'm doing wrong? Any help greatly appreciated 

[Kuroi_Kenshi]

Hi @Meeshak,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 6030e not connecting to your new Wi-Fi router even though the wireless light is flashing and setup attempts are looping. Let’s go through a few checks.

Reset the Printer’s Wireless Settings

• Make sure the printer is turned on.
• Press and hold the Wireless button and Cancel (X) button together.
• Hold both buttons for about 5 seconds.
• Release when the purple/blue light begins blinking rapidly.
• Wait about 1 minute for the printer to enter Wi-Fi setup mode.

Note: This clears the previous network stored in the printer so it can connect to the new router.

Reconnect Using the HP App

• Open the HP app on your phone or computer.
• Select Add Printer or Set up a new printer.
• Wait for the HP ENVY 6030e to appear in the device list.
• Select the printer and follow the setup instructions.
• Choose your new Wi-Fi network and enter the correct Wi-Fi password.

Note: The phone or computer running the setup must be connected to the same Wi-Fi network you want the printer to join.

Restart the Router and Printer

• Turn the printer off.
• Unplug the router power cable from the wall outlet.
• Wait about 60 seconds.
• Plug the router back in and wait for the internet to stabilize.
• Turn the printer back on and run the setup again through the HP app.

Note: Restarting the router refreshes the network broadcast used during printer setup.

Check Wi-Fi Band Compatibility

• Open your router settings or check the network name.
• Confirm that the router is broadcasting a 2.4 GHz Wi-Fi network.
• If the router uses both 2.4 GHz and 5 GHz, connect your phone or computer to 2.4 GHz during setup.
• Start the printer setup again from the HP app.
• Select the 2.4 GHz network when prompted.

Note: Many printers in this series connect only to 2.4 GHz Wi-Fi networks.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Meeshak]

Hi

Many thanks for your advice. 

I have followed through everything you've suggested and after I put my wireless password in my printer then starts to attempt to set up, it says Printer Found them goes to the next step of Preparing the Printer and it just continually searches and spins making no further progress.  My WiFi has been changed to 2.4gh to allow for devices to connect, so I'm at a loss as to what else I can do? 

[Meeshak]

Hi

I've managed to get it connected.

There was another thread asking for help and the suggestion was accessing the printers WiFi connection and typing in the iP address and I just followed the instructions, by luck it's worked

[Kuroi_Kenshi]

Hi,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,