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‎01-20-2025 05:49 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

I have a new computer, I installed the printer, printer prints fine.  Scanner doesn't work, message on printer say "OCR Application is not installed on the computer.  I installed the printer from 123.HP.com, do I have to install this OCR Application from someplace else?  Printer and scanner worked fine with old computer

Category:
1 REPLY 1

‎01-20-2025 06:12 PM

HP Recommended

Hi @C-MR 

Try to install the HP Scan driver from the next link:

HP Scan driver

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Basic_Webpack_x64-63.4.6169-SJ0001_Ba...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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