New computer, new printer, HP Smart Tank 7602.

[dtnut10877]

I am not using the 6835, I bought a new printer, can't get it set up.

[A_Gayathri]

Hi @dtnut10877,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to set up your new printer Not to worry I will help you to get a resolution to the issue.

Let’s work on setting up your new HP Smart Tank 7602 printer. Here’s what to do step by step:

1. Physical Setup

• Unpack and inspect the printer for any visible damage. Remove all packing materials, tapes, and protective covers.
• Connect the power cable and turn on the printer.
• Install the ink tanks:
  1. Open the ink tank cover.
  2. Pour the provided ink into the respective color-coded tanks until full.
  3. Close the ink tank cover.
• Install the printheads:
  1. Open the printhead access door.
  2. Install the black and tri-color printheads as instructed.
  3. Allow the printer to initialize.

2. Software Setup

Download and Install the HP Smart App:

• Go to 123.hp.com or your app store to download the HP Smart app.
• Install the app on your computer or smartphone.

Connect the Printer to WiFi:

• Open the HP Smart app and sign in or create an HP account.
• Follow the app instructions to add a new printer.
• Ensure your computer or smartphone is connected to the same WiFi network.

Complete Setup:

• Load plain paper in the input tray.
• Allow the printer to print an alignment page. Scan this page if prompted for alignment.

3. Troubleshooting Setup Issues

If the setup doesn’t go smoothly:

Check WiFi Connectivity: Ensure your printer is in range of your router, and your WiFi is working.

Restart Devices: Restart your computer, printer, and router.

Factory Reset the Printer (if needed):

• Press and hold the Resume and Wireless buttons on the printer for about 10 seconds.
• Try setting it up again.

Reinstall the HP Smart App if the app doesn’t detect the printer.

Refer to this document: HP printer setup (HP Smart app)
Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!