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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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I changed network providers.  I'm trying to get my Hp Smart Tank Plus 555  printer to connect to the new network but it's not seeing it.  When I go to HP help it says to select HP Set up on available wi-fi networks but that's not showing up either.  My phone, tv and laptop and apple Mac are all connected to the new network immediately, but I can't get the printer online.  Any advice you can give is appreciated.

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