New internet box Verizon

[Stephanie9949]

I have updated my internet to the new 5g Verizon box but I can't get my printer to connect so I can print.  I have restarted it, I have followed the smartphone or tablet guide.  All the ways given on the print out I have tried still my wireless light just keeps blinking.

[Nirvana_95 · Accepted solution]

Hi @Stephanie9949

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you Restore the Wi-Fi setup mode on the printer and let me know the outcome of it: 

Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash. Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC: https://support.hp.com/us-en/document/ish_3967769-3956733-16 

You can also follow the steps below to connect it to the internet: https://support.hp.com/in-en/document/ish_1736500-1626554-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Stephanie9949]

Hello no new hardware for the printer just changed internet box.  I have tried what you said and the internet is still not connected it blinks for a long time then stops but is still not connected.

[Stephanie9949]

I did the steps again and it worked this time thank you so much.

[Nirvana_95]

You're welcome 🙂

If you need any assistance in the future, you can contact us here.

Have a lovely day ahead.