New internet

[RaRa52]

I have recently got new internet but can’t connect my hp envy 6032a to the new internet. I have reset it and followed all steps but still I can’t connect. I don’t understand why it is made so difficult. I use this on a daily basis for work. 

[Max3Aj]

@RaRa52, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand how frustrating it can be when your printer won’t connect to a new Wi-Fi network, especially when you rely on it daily for work. Let’s walk through the steps to get your HP ENVY 6032 reconnected.

Step-by-Step: Reconnect Your Printer to New Wi-Fi

Option 1: Use HP Smart App (Recommended)

Download HP Smart on your phone or PC:

• HP Smart

Reset the printer’s network settings:

• Press and hold Wireless button on the back of the printer for at least three seconds. 

Open HP Smart and click “Set up a new printer”.

• Make sure your phone or PC is connected to the same Wi-Fi network you want the printer to use.
• Follow the on-screen instructions to connect the printer.

Option 2: Manual Wireless Setup via WPS (if supported by your router)

1. Press and hold the Wireless button on the printer until the light starts blinking.
2. Within 2 minutes, press the WPS button on your router.
3. Wait for the printer to connect. The wireless light will stop blinking once connected.

Troubleshooting Tips

• If your router has a new name or password, the printer must be reconfigured.
• Avoid using VPNs or firewalls during setup, they can block communication.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

>Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support