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‎10-16-2024 10:52 AM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer

I had a new modem installed. The printer cannot find the new modem to be connected to the wireless.  The distance to the modem is fine. I have tried the cold reset.  The unplugging thing.   Entering in the name of the network. How do I get it to find the new modem? 

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7 REPLIES 7

‎10-16-2024 11:56 AM

HP Recommended

Hello @HatingTech , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/lv-en/document/ish_3967769-3956733-16

 

Best regards

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‎10-16-2024 06:03 PM

HP Recommended

This did nothing. 

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‎10-17-2024 06:03 AM

HP Recommended

Hello @HatingTech 

 

If you try to configure it on another network, does it find it?

Or are you not finding any networks?

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎10-17-2024 06:24 AM

HP Recommended

I don't understand what you are asking. We have switched other devices with no problem. 

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‎10-17-2024 08:54 AM

HP Recommended

Hello @HatingTech 

 

If you try to configure it on another network, does it find it?

Or are you not finding any networks?

 

Best regards

 

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎10-19-2024 04:06 AM

HP Recommended

So when I say I don't understand, repeating the same information is not helpful. I am not in the tech field, so I don't speak tech language. 

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‎10-22-2024 09:51 AM

HP Recommended

Hello @HatingTech 

 

Try installing it somewhere other than where you are. The problem could be with the printer or your network.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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